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Refund & cancellation

Here is how refund and cancellation requests are handled.

Digital access (Compliance Pack & AI Literacy)

Online payment and automatic unlock are not yet connected. Access to Compliance Pack and AI Literacy is activated manually after payment confirmation, so refund and cancellation requests for these digital products are handled case by case — please contact us and we will work it out with you directly.

Consulting hours (Ad Hoc & Full Consulting)

Consulting hours are subject to scheduling and confirmation with our team. Rescheduling or cancelling a booked session is handled directly between you and our team ahead of the confirmed date/time.

Contact

For any refund or cancellation question, email us at info@euaipassport.com.

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EU AI Passport is not an official EU certification, legal opinion, or conformity assessment. It supports AI Act readiness, AI literacy, documentation and internal governance.